What is Zoom?
Due to the rise of the coronavirus, companies, schools, and universities have found ways to go about their days using online conferencing software like Zoom. That way, people can talk, see each other, and exchange ideas without actually being in the same space.
Talking about space, this Software protect your workplaces.
However, every application are not perfect and have their own usage difficulties. Here, we will focus our spotlight on the popular Zoom, to surface some of the most common Zoom issues and how you could solve them so that your next Zoom session goes the smoothest as possible.
Zoom Issues and Solutions
- You Get Echoes During A Call
- Your Webcam Or Mic (Or Both!) Isn’t Working
- You Can’t Share Your Screen
- Zoom Keeps Lagging or Freezing
- Zoom Keeps Crashing
#1 You Get Echoes During A Call
- Nothing gets more in the way of business than annoying, repeating, high pitched noises in a video conference. These echoes kill moods and any potential business deals with it!
- Check if anyone has joined the conference on 2 separate devices. Get that person to mute one of his devices’ speakers. They can either do that by exiting the call or if they’re on PC, they can click the Up arrow next to the mic icon and choose “Leave Computer Audio“
- If two person in the conference happen to be in the same room, then you got to ask them to mute their audio and put on a headset with mike.
- If the above two points does not work, check if other users ace hearing the echoes. There might be a problem with the sound system or headphone, that they need to be upgraded to the latest version. Switch to another headphone device, then Check Windows Update after the session.
#2 Your Webcam Or Mic (Or Both!) Isn’t Working
Sometimes you can be put in a awkward position of trying to communicate that you can’t actually communicate. In this case, please remember to use the Chat function in Zoom to inform other users about your audio issue, while you quickly sort it out with one of these methods:
- Double check the pop up that appear before joining any Zoom call. Make sure that the options “Do not connect to audio” and “Turn off my video” are unchecked. If the pop-up is no longer open, close the window and restart Zoom.
- Check that you have no other apps using your mic or your webcam. If you don’t see any apps using them, do a double-check and go to your settings. If you’re using Windows 10, from there go to privacy à camera. Scroll down to the list of applications, and see if any apps are using your camera. For further help with cameras on windows 10, click HERE to go to Microsoft’s support page on cameras. While looking through these settings, make sure that you check your app permissions. You might have accidentally blocked Zoom from using your webcam.
- To check your mic input and your video, Zoom offers test meetings. Click HERE to join such a call and follow the instructions on your screen. We recommend to always do this test prior to that big meeting to ensure the webcam is set up properly. It is also a good chance now to check and play around with the settings, such as trying a suitable virtual background, knowing where to set certain meeting functions are (such as the share screen permission, permission for attendees to chat etc.).
- You can also try unplugging your camera or mic from your PC and then plugging it back in again. Try re-installing Zoom as well.
#3 You Can’t Share Your Screen
One of the most important characteristics of Zoom is its “Share screen” feature. It allows users to show their screens live to the rest of the participants. But if things go south and you’re having Zoom issues, check for these two things
- If you are the admin of the meeting, you will definitely be able to share screen. If you are not, kindly request for the admin to switch on permission for you using the bottom bar ‘Security’ button.
- You have a stable internet connection. Streaming your screen requires a decent upload speed that might not be offered by your provider or your router are just overloaded. Check the devices connected to the router and the bandwidth of these devices which can include your own. Cancel any downloads and Close any background apps that could be taking up these bandwidths. You can click HERE to check both your download and upload speed using Speedtest. You can also ease the weight off your bandwidth by disabling your webcam when screen sharing. As per Zoom, the recommended bandwidth for screen sharing with webcam is 50-150kbps. A full list of bandwidth and system requirements are HERE.
- If you can share your screen, but it is laggy and you notice your CPU and RAM usage going up, try going to the settings tab of Zoom and disabling “Hardware acceleration“.
#4 Zoom Keeps Lagging or Freezing
When you are experiencing lags or freezes during your meetings, it most likely has to do with your internet connection. Even if you are not lagging, we suggest not to take the chance. Follow our recommendations below to optimise the connection and safeguard against bad days.
- Check how you’re connected. If you have joined a meeting through your phone, consider moving closer to the router or switching to a computer. If you’re on a computer, connect to a wired Ethernet (LAN), as it is generally faster than a Wi-Fi connection.
- Check the devices connected to the router and the bandwidth of these devices which can include your own. Cancel any downloads or background apps that could be taking up these bandwidths. Close any apps or services that might be using your connection. If you are trying to join a conference and someone in the other room is streaming Netflix on HD, while you’re having 5Mbps speeds tops, it’s not going to go well.
- Check your internet connection. Click HERE to conduct a download and upload speed test, offered by Speedtest. For a conference to go smoothly, you generally need to go for speeds larger than 1Mbps on download and 800kbps on upload. If the results you get are undesirable, contact your internet provider as they could just be having a downtime.
- Limit the bandwidth usage required by Zoom. Go to Settings > Video panel and uncheck the options “Enable HD” and “Touch up my appearance“.
#5 Zoom Keeps Crashing
Any software connected to a server can sometimes crash and throw users out of the app entirely. It may or may not take your device with it especially if the installed software gets corrupted.
- Go to Downdetector and check the Zoom service status to see if there’s a widespread problem. Always consult the Live Outage Map, as Zoom has different servers for each region.
- Check Zoom’s social media and website. They might be conducting scheduled maintenance in their servers.
- Try using the web version. If the mobile app is causing you problems, try switching to the web version as it tends to be more reliable.
- Check that your device can support Zoom. If your phone model is too old, it might not have the hardware for today’s software. Consider switching to your PC as long as it fits the minimum system requirements.
- Temporarily borrow a Laptop or share one with another meeting user
Overall, we can all agree that we have had our fair share of problems with video conferencing. In the Post-COVID-19 workplace, it is likely every employee uses some video conferencing tool every now and then, so having an understanding of the issues base off Zoom would definitely come in handy. We certainly hope our solution list to the common Zoom issues are helpful. If not, don’t hesitate to contact the respective software support!
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