WhatsApp for Business Begins With WhatsApp Bot. Here’s What They Do!

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Thinking to tap on WhatsApp for your business and wondering how to start? You’re not alone! For there’s lots of potential with WhatsApp, the most popular messaging app in the world, top off the many business-viable features by a WhatsApp bot!

Hence, what are these features offered by WhatsApp bot? How do they value-add to your current business needs? Which brands are best suitable for which? Most importantly, how much cost would be required? We tell you these and more in this article for the WhatsApp business! Let’s go!

The world wide web is huge, and yet you had stumbled on my site looking for something. I hope you find it as we had taken huge efforts to create them. Best of all, its FREE! Hence, some of our content may include affiliate links (i.e. whenever you click on the links and purchase, I earn a small commission at no extra costs to you!). No worries! Some of these links may look like phishing, but I assure you they are not! Lastly, the affiliation does not affect my reviews towards them. Enjoy!

  1. Blueticks
  2. Botnation
  3. Helpwise
  4. Landbot
  5. SnatchBot
  6. Trengo
  7. WATI.io
  8. Zoko.io

1. Blueticks

WhatsApp Bot: Blueticks

Year Founded: 2020

Country of Origin: Brazil

What This Bot Does?

  • Support better control and management of your business activities on WhatsApp with message scheduling to ensure follow-ups and reminders are communicated across to associates timely.
  • Enable WhatsApp marketing with bulk messaging to reach out to your customers all at once!
  • Adds an easy way to convert WhatsApp messages into tasks and be able to assign, track them, and see through to completion within WhatsApp.

Use Factor

  1. WhatsApp Marketing – The main idea to using Blueticks is really for WhatsApp marketing (a form of text messaging). With WhatsApp being the world’s most popular messaging platform used by over 2 billion monthly users worldwide, it is likely than not that a number of your customers and business partners are all using it. That said, being able to bulk message doesn’t mean you have the absolute right to. Get the proper consent before doing so to conform to data protection policies, and stay ‘spam-free’! Afterall, sure you want to respect your customers, right?
  2. Schedule Messages – Like all in our list, Blueticks is a WhatsApp bot capable of performing repetitive actions on its own as long as you set it. Use it to schedule messages to request for payment, and even remind on a job deadline. Whatever you schedule messages for, go ahead and do it before you forget. Even better with a paid subscription with unlimited scheduled messages at any one time!
  3. Better Team Collaboration via WhatsApp – If your team is often on the move, Blueticks would really add to your team communication and productivity. Use it to easily turn messages into tasks in WhatsApp. Then, assign it to one of your teammates within the WhatsApp group and track back later for updates.

Best Suitable For?

  • Any organisation keen to, or are currently conducting their daily businesses over WhatsApp, that has a huge WhatsApp user base. Organisations who currently have its own opt-in text subscribers should have no problem introducing WhatsApp as an alternative channel.

Pricing

  • Free Use: Yes, for 1 Message Each Time & Unlimited Tasks
  • Paid Plan: fr US$ 3/mo for Unlimited Messages
  • Moneyback: No

2. Botnation

WhatsApp Bot: Botnation

Year Founded: 2016

Country of Origin: France

What This Bot Does?

  • Provide a no-code platform for creating chatbots that can be embedded into website, Facebook, Instagram and WhatsApp.
  • The built chatbots add varieties to customers’ experiences when they interact with it for servicing, survey, lucky draw quiz and even product enquiries at any time they desire.
  • Support product and service enhancement efforts powered by chat analytics.

Use Factor

  1. Fast & Easy to Start – It’s a huge hygiene factor to be hard to access and use. With Botnation, its chatbot builder is drag-and-drop and requires no technical knowledge. Moreover, it has a library of available chatbot templates ranging from customer service, leads generation, to shopping assistant, that users can plug-and-use for customisation further.
  2. Service Customers 24/7 – In this globalisation and fast-paced age, all businesses should aim to be able to service their customers 24/7. Afterall, strike while the iron is hot! Don’t keep your customers waiting! Whether it is for the customer to find a product they want, or confirm what they need, Chatbots are more than capable of performing this role. That is, you don’t need a human agent 24/7 (and that’s totally understandable), but get your chatbots up and servicing! Chatbots CAN convert sales!
  3. Data-Driven Business – There are lies and there are statistics! Make use of data to improve your businesses! Botnation acquires data collected from the chatbots as well as performance data of the chatbots itself! The next step is really for you to analyse them further so as to improve the chatbot, or make better campaigns with it. You can make surveys and quizzes, remember? Use it, and be seen as a modern business. Now you got the competitive edge!

Best Suitable For?

  • Businesses, most likely online ones, with a global customer base who will benefit from 24/7 customer support. Especially retail or B2C companies will enjoy this ‘addition hand’ at servicing huge number of customers.

Pricing

  • Free Use: No, Only Free Trial
  • Paid Plan: fr US 9/mo for 100 Unique Chat Users
  • Moneyback: No

3. Helpwise

WhatsApp Bot: Helpwise

Year Founded: 2019

Country of Origin: USA

What This Bot Does?

  • Provides a shared inbox for various communication channels so your teams can collaborate over any business needs both on-the-go and on their desk!
  • Syncs commonly used enterprise and customer communication channels such as WhatsApp, Email, Social Media (FB, IG, Twitter) and even SMS to greatly enhance internal and external corporate communications.
  • Closer collaboration support team productivity and customer servicing, resulting in overall team and business performance increase.

Use Factor

  1. Full Business Suite with Integrations – Helpwise readily integrates with almost 60 of the most popular enterprise suites such as those for CRM, customer servicing, task management, e-commerce, sales and many others. The extended possibilities enhance Helpwise as a top essential tool for any organisation used to improve team and business performance. For the full list of integrations and what they can do, visit this Link.
  2. Team Collaboration to Better CSAT – That said, this WhatsApp bot doesn’t only offer shared inboxes. It also offers a host of tools such as chat assignment, chat tagging and labelling, built-in duplicate control, and even the ability to create CSAT survey that will only foster better communication and closer collaboration. Whether your team is working from home or not, they will appreciate, and so will your customers!
  3. Track Performance with Analytics – Helpwise tracks various chat and team performance metrics while you use, all in the backend! For instances, response rates, message frequency, and even individual performance! The outcome is for you to improve and build upon, to further support your customer servicing efforts.

Best Suitable For?

  • Any organisation with a customer-oriented approach that needs their customers to be serviced at any time without hiccup. Perhaps, those serving hi-worth accounts? Organisations building hi-performance culture will appreciate Helpwise for its collaboration features that connect departments to work closer together.

Pricing

  • Free Use: Yes, for 1 Inbox (No WhatsApp)
  • Paid Plan: fr US$ 20/User/mo for 10 Inboxes (+US$ 15/WhatsApp Add-on)
  • Moneyback: No

4. Landbot

WhatsApp Bot: Landbot

Year Founded: 2017

Country of Origin: Spain

What This Bot Does?

  • Turns your Business WhatsApp into fully servicing 24/7 customer channel with chatbots built from totally no-code automations!
  • The channel can serve a variety of purposes including product assistance, surveys, quizzes and even lead generation to empower all sorts of marketing possibilities for the organisation.
  • The built-in Campaign Manager enables bulk WhatsApp message sending for effective subscriber outreach and even re-targeting.

Use Factor

  • Automate WhatsApp Chats – Likewise to Botnation, Landbot has its own no-code bot builder. That is, just armed with logic is sufficient for you to build your own flows and make chatbots that are capable for a range of functions. Use them as you would and keep optimising them further for best performance by looking at the chatbot analytics. Yes, the cycle is endless! Your chatbots can get smarter only if you allow it to by constantly improving it. This is made easy afterall with no-code builder!
  • Enable WhatsApp Campaigns – Similar to Blueticks, you can use Landbot to blast your campaigns via WhatsApp, and all to targeted subscribers. Moreover, you can use the built chatbots for your customers’ lucky draw entry, gift redemption, product feedbacks, and so forth. Really, start exploring the possibilities with chatbots!
  • Templates Available – Yes! You can build really quickly with Landbot with ready templates. Just find one template, plug-and-play, and start customising.

Best Suitable For?

  • Like many others in this list, Landbot can be used by any organisations looking to tap on the massive potential in WhatsApp for their businesses. Nonetheless, current organisations employing text marketing will likely achieve cost savings by switching over.  

Pricing

  • Free Use: No, Free Trial Only
  • Paid Plan: fr EUR 120/mo for 1k Chats
  • Moneyback: 7 Days

5. SnatchBot

WhatsApp Bot: SnatchBot

Year Founded: 2015

Country of Origin: Israel

What This Bot Does?

  • Provide advance automation for various business needs such as importing leads from various channels to databases, step-by-step guiding, schedule meetings and many more in addition to customer servicing.
  • AI-powered bots supplement manpower resources and limitations by performing repetitive and easy tasks which drives efficiency.
  • Moreover, the various AI capabilities such as text-to-speech, speech-to-text, and natural language processing (NLP) adds to customers’ accessibility and hence, novel experiences interacting with your brand.

Use Factor

  • Smart AI-Powered Bots – Don’t confuse the bots in SnatchBot with chatbots as SnatchBot uses robotic processing automation that are enhanced with machine learning and NLP too! Thus, the bots in SnatchBot are capable of performing complex automations which adds to their functionalities. Examples include scrapping data off the website, reading and writing databases, moving files across folders and so forth. Tickle your mind yet? Yes, SnatchBot is more complicated, but that doesn’t mean its hard to start. As SnatchBot uses pre-built templates too! So, here’s the List.
  • Omnichannel-Supported – With SnatchBot, you can build your whole omnichannel customer communication system, not just with WhatsApp. You can connect your website, Facebook, Skype, Slack, Line, Email and many other popular channels all in one. Where your customer contacts you from, you are there ready to talk to them. By the way, SnatchBot has its own mobile app version for Android and iOS devices too! So, now you can reply on-the-go and anywhere!
  • Advanced Analytics – See, all WhatsApp bot in our list collect analytics. But, SnatchBot has likely the most comprehensive (from what we read). The system collects and provide reports of your audiences, exit interactions, bot lifespans, extracted data, popular interactions and bot activity. Its ok not to be an expert in data analytics now, but not a few years down the road as all serious businesses need to! By then, you’d be thankful you have the data and had already started! So, wait no further!

Best Suitable For?

  • Companies keen on adopting AI to drive innovation across all areas in their businesses. Perhaps, companies selling innovative and novel products including those in web3 can explore using SnatchBot to reinforce their brand image.

Pricing

  • Free Use: Yes, for Limited Messages
  • Paid Plan: fr US$ 60/mo for 1 Bot with 25k Message Cap (lowest plan doesn’t allow WhatsApp)
  • Moneyback: 30 Days

6. Trengo

WhatsApp Bot: Trengo
Trengo Logo

Year Founded: 2017

Country of Origin: Netherlands

What This Bot Does?

  • An Omnichannel customer servicing platform with voice and SMS capabilities in addition to social media, emails and WhatsApp.
  • In similar fashion to other WhatsApp bot in this list, Trengo make use of automation built with no-code for round the clock servicing and deal closing.
  • Bring teams across departments together for better communication and even support telecommuting too with mobile apps!

Use Factor

  • Omnichannel with Voice & SMS – A call center software here that is. With Trengo, you get a full-fledged omnichannel platform capable of using your number to make calls and send bulk SMS. With that, you can divert from message to call, record for playback later, put your calls through IVR menus and so forth. Of course, SMS and WhatsApp complement each other and you can always leave it to your subscribers to decide which they wish to be contacted on. Nonetheless, if you wish to know more about contact centre or SMS software, click the respective links.
  • Magento & Lightspeed Suitable – Both Magento and Lightspeed serve around 3% or about 54k domains globally. The numbers aren’t fascinating, but if you’re one of the users, you will be glad to know Trengo remains the rare few for you! All you need are a few clicks to integrate Trengo and it will work seamlessly and enhance your e-commerce selling (and buying) experience. Nevertheless, Trengo works with Shopify and WooCommerce too!
  • Desktop & Mobile Apps – Trengo is serious into supporting telecommuting and global businesses. With Trengo, you get not only the web app version, but desktop and mobile apps too! Whether you need human agents to service 24/7, or just want to implement Trengo for your whole organisation where different employees use different devices, Trengo works for all of them! Enjoy Trengo with its Android and iOS apps, or just use its web app. Whatever way you choose, every action is synced centrally through the internet for real-time assistance and notifications!

Best Suitable For?

  • Omnichannel contact centres servicing audiences of any size and scale. Well suited for e-commerce too with native integrations to Shopify, WooCommerce, Magento and Lightspeed.

Pricing

  • Free Use: No, Only 14-Day Free Trial
  • Paid Plan: fr US$ 29/Agent/mo for Unlimited Messages & Contacts
  • Moneyback: No

7. WATI.io

WhatsApp Bot: WATI.io

Year Founded: 2019

Country of Origin: Hong Kong

What This Bot Does?

  • Provide team inbox, bulk messaging and chatbots solely for WhatsApp to support your business’ sales, service and marketing.
  • Connections to e-commerce apps such as Shopify and WooCommerce enable notifications (e.g. cart abandonment, new products etc.) and order updates to be sent to customers via WhatsApp.
  • Offers a way for access to WhatsApp APIs for keen Developers to build their own custom solution with WATI API Gateway (Expertise required!)

Use Factor

  • Customer Support with WhatsApp – In similar fashion to Blueticks, WATI.io is built only for WhatsApp. Its many features from shared team inbox, to chatbot builder and bulk messaging support customer servicing via WhatsApp. Moreover, WATI.io integrates with HubSpot and Zoho CRM to centralise your customer relationship management so that you don’t miss any interaction with any of your customer ivia WhatsApp, ever!
  • Works for E-Commerce – WATI.io natively integrates with top e-commerce apps such as Shopify and WooCommerce to provide a range of e-commerce features. Use them as you would for customer servicing, delivery updates, invoicing and more! The possibilities are many and open for your exploration. Nonetheless, modern businesses need a modern touch! Your audiences are WhatsApp ‘savvy’ afterall!
  • Developer Friendly – Albeit for subscription separately, if you are expert enough and wish to customise a WhatsApp solution for yourself, you can do so in WATI.io. Its WhatsApp Gateway API allows access to WhatsApp APIs and comes with 1k free conversations every month. Here’s the Pricing.

Best Suitable For?

  • E-commerces keen to adopt a ‘WhatsApp-led’ strategy. With the flexibility in being able to customise the WhatsApp APIs for their own tailored solution.

Pricing

  • Free Use: No, Only 7-Day Free Trial
  • Paid Plan: fr US$ 40/mo for 10 Flows & 1k Chats
  • Moneyback: No

8. Zoko.io

WhatsApp Bot: Zoko.io

Year Founded: 2018

Country of Origin: India

What This Bot Does?

  • Sets your number as an Official WhatsApp API number to enable WhatsApp Business conversations.
  • Syncs with Shopify to allow your store to sell and service more effectively via WhatsApp with bots and shared team inboxes.
  • Support an organisation-wide ‘business first’ mindset with unlimited agents from across teams servicing one number.

Use Factor

  • Shopify Stores – Zoko.io is another viable option for Shopify stores with its dedicated plugin to offer seamless usage experiences. Other than that, this WhatsApp bot offers nearly the same to WATI.io or every other in this list. That is, you can take orders, recover abandoned carts, deliver all sorts of notifications and even collect reviews via WhatsApp.
  • Ready Bots – Above all, a subscription to Zoko.io comes with ready bots such as cart recovery and collect on delivery bots. Hence, setting up and putting all of them to work are a matter of clicks and minutes! No technical skills required!
  • Uncapped No. of Agents – Regardless of your Shopify store size, you can make good use of Zoko.io. It doesn’t cap your agents, so you can literally set different teams to handle the customer enquiries directly. For instances, invoicing, products, feedbacks etc. Although for ease of business communication, keep your team structuring simple.

Best Suitable For?

  • Shopify stores of any sizes. So long as the departments are well managed and allocated for ease and seamless message re-directing.

Pricing

  • Free Use: No
  • Paid Plan: fr US$ 34.99/mo for Unlimited Messages & Agents (WhatsApp Usage as Charged)
  • Moneyback: No

Final Comments

WhatsApp is definitely a modern and much more friendly way of communicating with your customers and subscribers than text marketing aka SMS. Sure, WhatsApp has huge potential to replace text marketing, yet user consent must similarly be sought prior. With WhatsApp servicing 2 billion active users monthly, there is simply no reason not to start WhatsApp for your business (i.e. use WhatsApp bot). All the more for e-commerces, where WhatsApp bot can play a huge role in both customer servicing and sales. Above all, it doesn’t cost much to start and would position your organisation as modern and industry-leading. So, what say you? Time to WhatsApp?

Ecwid

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Keen to start WhatsApp for your business? Why or why not? Share with a COMMENT below.

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