Diploma Student / Intern (f/m/d) – Service Coordinator EMEA MEE Concur Services (Eschborn, DE, 65760)
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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP:
- Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
- Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
- Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
About the team:
When our clients are implemented with our services a Service Coordinator will serve as the primary point of contact for client portfolio and she/he will coordinate internal teams to deal with client´s requests. No routine guaranteed.
The position is a non-technical position.
Our Team is based in Prague, but we usually work from home. We have also 2 employees working in Dresden. Wider MEE Team is based in Eschborn.
The basic training takes usually 3 weeks and is delivered online.
What you’ll do:
Position title: SAP Service Coordinator iXp Intern (f/m/d) – EMEA MEE Concur Services
Location: Eschborn (remote work possible within Germany)
In this role, you’ll:
- Activities related to Onboarding of new customer or partner projects
- Validating and defining expectations and scope of work
- Escalation management: coordination and documentation of customer escalations
- Triage: review and appropriate routing of service requests
- Handoff to Support: managing transition processes between Implementation and Support
- Act’s as a point of contact for Post-Implementation Services, dealing with customer requests
- Any other similar task or responsibility as may be reasonably required
We will support the new hire by:
- Providing an extensive training.
- Giving the opportunity to learn from the most experienced mentors.
- Assigning a dedicated “Buddy” starting from Day 1
We will also encourage to bring any improvement ideas on the processes and involve the new hire in different internal initiatives.
We’re looking for someone who takes initiative, perseveres, and stay curious.
Who you are:
You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- English and German: fluent in spoken and written form
- Ability to be self-directed and work independently
- Task oriented
- Excellent communication skills
- Strong organizational skills
- Good analytical and problem-solving skills
- Tools Overview (MS Office)
Visit our Careers Page for more information on the program and follow @SAPiXp on Instagram to check out experiences worldwide!
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
Note for Germany: currently the SAP Internship Experience Program is only open to interns and being hired into other contract types such as working students will preclude the candidate’s participation in the program.
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To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
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Requisition ID: 335393 | Work Area: Administration | Expected Travel: 0 – 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid